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Contact information
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Email support@parcelpoint.com
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Phone (toll free) 1-800-123-4567
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Live chat Available 24/7 in the bottom-right corner
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Phone hours Mon–Fri, 6 AM – 10 PM (UTC)
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Headquarters 450 Logistics Way, Memphis, TN 38101
Send us a message
Our major operations centers
Eight hubs, hundreds of routes, and seamless connections across continents.
Common questions
File a claim from your tracking page or by contacting support@parcelpoint.com with the tracking number and photos. Most claims resolve within 5 business days.
Yes — until the parcel is "out for delivery", you can change the recipient address from the tracking page or by contacting support.
Hazardous materials, currency, live animals, illegal substances, and items prohibited by destination customs. See our full restricted-items list for details.
We calculate your shipment's emissions, then invest in verified carbon-removal projects to offset 100% of it — at no extra cost on most lanes.
Yes — our REST and webhook APIs let you create labels, fetch rates, and stream tracking updates. Talk to our sales team to get credentials.