1. Introduction
ParcelPoint ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to the ParcelPoint website, applications, and shipping services (collectively, the "Services").
2. Information We Collect
We collect information in three ways:
a. Information you give us
- Account information: name, email address, phone number, and password.
- Shipment information: sender and recipient names, addresses, contact details, parcel contents, declared value.
- Payment information: card details handled by our PCI-DSS compliant payment processor — we do not store full card numbers.
- Support correspondence: messages you send to our support team, including attachments.
b. Information collected automatically
- Usage data: pages viewed, links clicked, search terms, session duration.
- Device data: IP address, browser type, operating system, device identifiers.
- Tracking technology data: cookies, web beacons, and similar technologies (see Section 7).
c. Information from third parties
- Carrier partners and customs authorities involved in international shipments.
- Fraud-prevention and identity-verification providers.
- Marketing partners and analytics services.
3. How We Use Your Information
We use personal information to:
- Process bookings, accept payments, and deliver Shipments;
- Provide real-time tracking updates and notifications;
- Communicate with you about your account and the Services;
- Prevent, detect, and investigate fraud, abuse, or security incidents;
- Comply with legal obligations, including customs declarations and tax reporting;
- Improve and personalize the Services and develop new features;
- Send marketing communications where you have consented (you may opt out at any time).
4. Legal Bases (EEA / UK Users)
Where applicable, we rely on the following legal bases to process your data:
- Contract — to perform a contract with you (e.g., delivering your parcel).
- Legitimate interests — fraud prevention, network security, service improvement.
- Legal obligation — tax, customs, accounting, and law-enforcement requests.
- Consent — marketing emails, optional cookies, and similar voluntary processing.
5. Who We Share Information With
We share personal information only with the following categories of recipients:
- Carrier partners and drivers involved in collecting, transporting, and delivering your Shipment;
- Customs and government authorities for clearance and compliance;
- Service providers such as hosting, analytics, payment processing, customer support, and email delivery;
- Professional advisors including lawyers, auditors, and insurers under confidentiality;
- Acquirers in connection with a merger, financing, or sale of all or part of our business;
- Authorities where required by law or to protect rights, property, or safety.
We do not sell your personal information.
6. International Transfers
Because we operate a global network, your information may be transferred to and processed in countries other than your own, including jurisdictions whose data-protection laws differ from yours. Where required, we use approved transfer mechanisms such as the European Commission's Standard Contractual Clauses.
7. Cookies & Similar Technologies
We use cookies and similar technologies to remember your preferences, keep you signed in, analyze how the Services are used, and personalize content. You can control cookies via your browser settings or our cookie banner. Some cookies are essential and cannot be disabled without affecting service functionality.
8. Data Retention
We keep personal information for as long as needed to deliver the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment records are typically retained for at least seven years to meet customs, tax, and audit requirements.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you;
- Correct inaccurate or incomplete information;
- Delete information, subject to legal retention requirements;
- Restrict or object to certain processing;
- Receive a portable copy of your information;
- Withdraw consent where processing is based on consent;
- Lodge a complaint with a supervisory authority.
To exercise any of these rights, contact privacy@parcelpoint.com.
10. Children's Privacy
The Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.
11. Security
We use industry-standard administrative, technical, and physical safeguards — including TLS encryption in transit, encryption at rest, access controls, and monitoring — to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be notified via the Services or by email.
13. Contact Us
For any privacy-related questions or requests, please write to:
ParcelPoint Privacy Office
450 Logistics Way
Memphis, TN 38101, USA
privacy@parcelpoint.com